Upon completing your order via online at www.sugarbdesigns.com, you will receive notification via e-mail that your order has been placed. This e-mail will contain information about your order such as your order number, the total cost of your order and where your order is to be shipped.
Within approximately 48-72 hours MONDAY - FRIDAY during business hours, you will receive a proof sheet via the email address provided. *WEEKENDS ARE NOT INCLUDED FOR PROOF TURN TIMES.* For instance, should you order an invitation on Thursday afternoon, the weekend days (Saturday and Sunday) do not count towards your 72 hour proof turn timeline.
Holiday Proof Policy
During Holiday Seasons, you will not receive a proof for Calling Cards, Stationery, Notepads, Bag Tags, Gift Tags or Stickers.
This includes New Years, Valentines, Easter, July 4th, Halloween, Thanksgiving and Christmas
Upon approval of your proof, your item(s) are submitted to print production. Print turn time is on average 48-72 hours. Printing is outsourced. Thus, absolutely no guarantees can be made of the production turn time.
During the Christmas season, please allow for additional business days. Printing is outsourced, and turn times vary based on volume.
Once your order has been shipped you will receive a second e-mail with shipment tracking information. Shipment is sent via FedEx, UPS or USPS from California or Atlanta.
During the Christmas season, please allow for additional shipping days.
Digital Photo Submission
We are happy to incorporate your photo with a beautiful Sugar B Designs card! Please follow the below guidelines to be sure you have a beautiful final print product. The devise used to take your photo should be at least 3 megapixels (this means that a camera phone will generally not work). If you are scanning an already printed photo, set the resolution of your scanner to 300 DPI or higher. The ideal resolution would be 600 DPI.
Photo Permission Statement: Upon submission of your order, you indicate to Sugar B Designs that you either own the image or that you have permission from the copyright holder or other owner to reproduce the image. You also agree that the reproduction of the image will not violate the rights of any other person. In submission of your order, you agree to indemnify Sugar B Designs and defend and hold us harmless from all actions; liabilities, damages, losses, and expenses, including, but not limited to, attorney's fees and costs, arising out of or relating to our possession or reproduction of the image and any breach of your representations of the photo.
Product Pricing Includes
Design, digital proof, paper stock, envelope stock (if applicable to product), print production
Custom Designs are considered upon requests. For consideration of a custom design, click HERE.
Sugar B Designs is not responsible for errors on approved proofs. We will gladly reprint an order when we have made an error. Orders that are our mistake will be reprinted. Please double check your order and your proof! Errors must be reported within 7 days.
Cancellations and Re-Orders
Should you cancel your order, you will be charged for the cost of the order if already printed.
Prices are subject to change without notice