ORDERING INFORMATION

Ordering Process
Order through your Exclusive Sugar B Designs retailer or directly at www.sugarbdesigns.com.  Upon completing your order via online check out, you will receive notification via e-mail that your order has been placed. This e-mail will contain information about your order such as your order number, the total cost of your order and where your order is to be shipped. Within approximately 24 hours, you will receive a proof email.  Upon approval of the proof, your order will be sent to print production.  Once your order has been shipped you will receive a second e-mail.  Contained in this e-mail will be your tracking number so you may track the package. (See Map Below)

Processing Turn Time

Orders are typically shipped within 2-3 business days after submitted to print production.  During the Christmas season, please allow for 1-2 additional business days (See Map Below)

Rush Production
Next business day rush orders containing up to 5 unique items will be accepted until 11:59 p.m. Eastern time.  Rush up to 2 unique items for $20 and 3 to 5 unique items for $40.  Rush rates will be increased to $30 and $60 from November 15 - December 31. The turnaround time is 2 business days for a Rush placed during this time of year. (See Map Below)

Digital Photo Submission

We are happy to incorporate  your photo with a beautiful Sugar B Designs card! Please follow the below guidelines to be sure you have a beautiful final print product. 

The devise used to take your photo should be at least 3 megapixels (this means that a camera phone will generally not work).  If you are scanning an already printed photo, set the resolution of your scanner to 300 DPI or higher. The ideal resolution would be 600 DPI.

Photo Permission Statement: Upon submission of your order, you indicate to Sugar B Designs that you either own the image or that you have permission from the copyright holder or other owner to reproduce the image.  You also agree that the reproduction of the image will not violate the rights of any other person. In submission of your order, you agree to indemnify Sugar B Designs and defend and hold us harmless from all actions; liabilities, damages, losses, and expenses, including, but not limited to, attorney's fees and costs, arising out of or relating to our possession or reproduction of the image and any breach of your representations of the photo.

Product Pricing Includes
Design, paper stock, envelope stock (if applicable to product), print production 

Proofs
The first 2 digital proofs & digital edits are free. Additional edits are $2 each 
Physical proofs are $10 plus shipping and handling 

Custom designs welcomed upon requests to orders@sugarbdesigns.com

Shipping
Orders will be shipped UPS Ground/FedEx or USPS.  Orders are shipped upon weight (See Map Below)

Return Address
Return Address is available upon request for $0.37 each.  If matching artwork will fit on your envelope flap, we will include it at no extra charge along with your address!

Errors
Sugar B Designs is not responsible for errors on approved proofs.  We will gladly reprint an order when we have made an error.  Orders that are our mistake will be reprinted with rush processing.  Please double check your order and your proof!  Errors must be reported within 7 days.  

Cancellations and Re-Orders
Should you cancel your order, you will be charged for the cost of production up to that point. Re-orders will be treated and proccessed as a new order.  

Pricing 
Prices are subject to change without notice